About Us

Member Statements

Member statements provide DFRDB contributors with equity figures, withdrawal benefits information and details of any surchargeable debt where applicable. Since the introduction of Ancillary Benefits, eligible Members also receive a MilitarySuper Ancillary Benefit Statement and a copy of the MilitarySuper: About Your Statement Guide for Ancillary Benefits.

The DRFDB Authority is required by legislation to distribute Annual Member Statements by 31 December each year. This deadline was achieved in 2008-2009 with all 2008 Annual Statements issued within this agreed timeframe.

Go online! Go green!

From 2009 onwards, Members have been given the choice of receiving Member Statements online instead of receiving a paper copy in the mail. Information regarding the introduction of online statements was included in the 2008 statement pack. To date, a significant number of Members have opted to receive their Member Statement online. Should you wish to opt for online statement delivery in the future, you can request an access number by calling 1300 001 677, or by returning an Update personal details/Access number request form (PDF 209K).

When your Member statement is available, we will send you a notification email. Once you have received this, simply logon to the website with your access number and click on Member Services. From here you can also calculate estimates and update your contact details. It's an easier way for you to manage your super and more environmentally friendly.

Member Services Online

Member Services Online and Pensioner Services Online (MSO and PSO) improve Members’ capacity to manage, view and update their superannuation online.

MSO allows Members and ancillary spouses to

• change address details
• download Member Statements
• view transactions and
• view investment details for ancillary accounts.

PSO has also been enhanced to enable retired Members to:

• view and update certain personal details
• view and update banking details
• view payment/superannuation details.

With this functionality, Members and retired Members are now able to complete many tasks online that previously required the assistance of the Customer Service Centre and/or the completion and return of paper forms. These online facilities, combined with DFRDB’s existing service delivery channels, provide Members with 24 hour access, immediate response times and greater control over their transactions.

Estimate your benefit with the i-Estimator

Currently Members can use the DFRDB i-Estimator to project their final benefit. This service has been changed to allow Members to pre-populate rank and salary details. This allows Members more flexibility to choose their estimated rank and salary on exit. It will also cater for the unique salary determinations that are in place for some individuals.