We want your feedback!
One way that we measure our level of customer service is by sending a survey each year to a random selection of pensioners. If you have been selected to participate, you will find a survey in your pack. Please return the survey by 31 January 2010 in the reply paid envelope. For further information, call ORIMA Research on 1800 806 950 (free call).
If you don’t receive a survey, but would like to give your feedback, call 1300 001 877 or email pensions@dfrdb.gov.au. You can also write to us at the address at the back of this Pension Update.
If you are not satisfied with our service, you can either ask to speak with a supervisor or talk with a Complaints Officer. Contact details for any complaints are at the back of this Pension Update.
If you are still dissatisfied with our response or we cannot resolve your complaint within 90 days you can lodge a complaint with the Superannuation Complaints Tribunal (SCT) free of charge. The SCT is an independent organisation set up by the Government to resolve Superannuation related complaints.
You can contact the SCT directly by:
- Phone: 1300 884 114
- Fax: 03 8635 5588
- Email: info@sct.gov.au
- Web: www.sct.gov.au