Change my financial details

Changing Your Bank Account details

To notify DFRDB of any change to your bank account details please call the Customer Service Centre on 1300 001 677.

When phoning the Customer Service Centre you will need to provide:

your name
your Member reference number
your date of birth
your address
the current account number ComSuper has on file
the current 6 digit BSB (or Branch code) number ComSuper has on file
the name of the new Financial Institution
your new account number
your financial institution's 6 digit BSB (or Branch code) number

You may also be asked to provide additional information about your account to verify your identity.

Important

Please don’t close your old account until payments start going into your new account. The pay day that the change will take effect depends on when you called. It is advisable to keep your old account open until a payment is made to your new account. If the pay is rejected from a closed account it will be reissued to the new account (usually after 3 working days).

Latest date to make changes to your method of payment

Generally, we need eight days’ notice before the next pension payday to make any changes to the way that your benefit is paid. For example, if you changed your bank account and wanted that change to take effect on payday 17 October, you would have to tell us by no later than 10 October.

It is important to let us know when you change to another financial institution into which you would like payment made. We need to know:

the name of the new financial institution,
the BSB Number (or branch code) of that institution, and
your new account number.

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Changing taxation details

To advise DFRDB of any changes to the way Taxation is administered on your pension (eg. the application of the tax-free threshold, offsets or deductibles) you:

Must complete the relevant form (eg Tax File Number Declaration form), which can be obtained from the Australian Taxation Office (ATO), Australia Post Offices, and some newsagents. You can phone the ATO (13 28 61 between 8am and 6pm weekdays) to request a form; and
Forward the completed form to ComSuper.

If you wish to make any changes to the amount of voluntary tax contribution being deducted from your pension payments, you may do so by notifying ComSuper in writing of the amended amount. Please note that you may not reduce your tax to an amount less than that required under legislation outlined by the ATO.

For more information on varying the way your tax is administered, or advice on the appropriate form for your needs, you may wish to contact the ATO, or you can phone the ATO (13 28 61 between 8am and 6pm weekdays).

Forms and Fact Sheets

For information on the tax-free threshold and additional tax, please refer to the following fact sheets:

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