Access Numbers now available over the telephone
Access numbers can now be obtained over the telephone. Previously an Access Number could only be obtained using a specific form (Change of contact details/Access Number) which was mailed through to ComSuper for processing. This procedure was lengthy and could take up to 10 - 15 working days.
The DFRDB Authority recognises a need to allow you to obtain an access number quickly so you can go on-line immediately.
In order to obtain an Access Number please contact the Military Customer Service Centre on 1300 001 677 where a Customer Service Representative (CSR) will provide you with one over the telephone.
You will be prompted for following information;
- Reference/Service Number
- Full Name
- Date of Birth
- Address
Please have this information ready to speed up the process.